Customer portal

Give every client a portal with your company's name and logo on it, which they can add to their phone's home screen like an app. They follow upcoming and finished visits, open their invoices, ask for a pause or an extra clean, and get a notification when your cleaner arrives and when the job's done. You choose which pages and requests they see. It quietly cuts the status calls and makes your service feel a notch more professional.

What does a customer see in the portal?

A portal with your company's name on it, which they can keep on their phone like an app. It shows upcoming and completed visits, when the cleaner checked in and out, and their invoices; they can rate a clean, message you, or ask for a pause or an extra visit. It answers the "did anyone come on Tuesday" question without a phone call.

What you get

• Your logo on their home screen
• Visits, invoices and requests
• Notified on arrival and when done

Where this shows up in your week

Property managers rarely doubt you; they just need to answer a tenant, quickly. Giving them somewhere to look for themselves takes a daily interruption out of your morning and a reason to shop around out of theirs.

A worked example

A facility manager with eleven sites stops emailing for confirmations. They open the portal, see that Tuesday's visit ran from 07:10 to 09:40, and pass that on to the tenant who asked.