Instructions

Give your team step-by-step instructions with photos, pinned to the exact sites that need them. New starters get up to speed faster, and special requests stop getting lost between the office and the field.

How do you get a new cleaner up to speed on a site?

Instructions are step-by-step notes with photos, pinned to the site they belong to. A new starter opens the site on their phone and sees how this customer wants things done — which cloth for the glass, where the recycling goes — instead of learning it from whoever happens to be free that morning.

What you get

• Step-by-step, with photos
• Attached to the right site
• New starters find their feet faster

Where this shows up in your week

Hiring is constant in cleaning, and the knowledge that makes a site run smoothly usually lives in one person's head. Writing it down once, with a photo of how the chairs go back, turns a two-week shadowing period into a first shift that goes right.

A worked example

A clinic wants the waiting-room toys wiped with a particular disinfectant and stacked in a specific bin. One instruction with two photos, pinned to the site — and every stand-in does it the way the clinic asked, first time.