Surveys & eNPS

See how your team and your clients really feel with short email surveys: eNPS for staff, NPS for customers. Send them on a repeating schedule and watch the score move over time, with responses kept anonymous when that matters. Need details from a new client, like the size of the home or how to get in? Send a form instead of an email thread, check the answers, and save them to the client in one go.

How do you know how your staff and your customers really feel?

Short email surveys, sent on a repeating schedule: eNPS for your team, NPS for your customers. Responses can stay anonymous where honesty matters, and because the same question comes round again, you watch a number move over quarters instead of guessing from the loudest voice. The same tool sends a new client a form for their details.

What you get

• eNPS for staff, NPS for clients
• Recurring, tracked over time
• Forms that fill in client details

Where this shows up in your week

Turnover in cleaning is expensive and rarely a surprise in hindsight: the signals were there a quarter earlier. A recurring two-question survey is the cheapest early warning you can buy.

A worked example

Your eNPS drops from +31 to +12 in a quarter, concentrated in the evening crew. The comments point at one site's start time. You move it half an hour, and the next round comes back at +28.